1. Free trial first
Every new account starts with a 3-day free trial with full access and no payment details required. We want you to try GMB On Top with your real customers before you pay anything.
2. 7-day money-back guarantee
- If you are not happy with a paid subscription, ask for a refund within 7 days of the payment and we will refund that payment in full.
- This applies to monthly and yearly plans, for the first payment and for renewals.
- After 7 days, payments for the current billing period are not refundable, but you can cancel at any time so you are not charged again.
- We may refuse refunds where an account broke our Terms of Service (for example, fake or incentivised reviews) or where the same customer asks repeatedly.
3. How to cancel
- Cancel any time by messaging our support team on WhatsApp or email from the Contact page. Card subscriptions can also be cancelled from the Lemon Squeezy receipt email.
- Your plan stays active until the end of the period you already paid for. After that, your QR review page is paused and no further payments are taken.
- You can ask us to export or delete your data after cancelling.
4. How refunds are paid
- Card and online payments are refunded to the original payment method. Card payments may be processed by our online reseller and Merchant of Record, Lemon Squeezy, who issues the refund.
- JazzCash, EasyPaisa and bank transfer payments are refunded to the same account they came from.
- We process approved refunds within 5 business days. Your bank or wallet may take a few more days to show it.
5. Plan changes
When you upgrade, the new plan starts right away. When you downgrade, the change applies from your next billing date. We do not refund the difference for the current period when downgrading.
6. Contact
To ask for a refund or cancel, visit our Contact page with your account email and the date of the payment.